System Generalist (EPNB)
Main Purpose of the position
Responsible for supporting and maintaining our systems with focus on the simulator environment at EPNB, to support the current and future needs of the business. Act as pilot during ATC/ATS simulations whenever required.
Key responsibilities
- IT support for all systems at EPNB with the focus on simulator environments.
- Supporting the training by providing seating configuration to the client.
- Monitor and maintain technology to ensure maximum access.
- Preparing various handouts.
- Monitor and maintain technology to ensure maximum access.
- Coordinate IT, security, sim logbooks and technical reporting of changes or failure.
- Ensure sufficient training and competence of simulator pilots.
- Support the configuration of simulator environment.
- Support the implementation of new and changed IT systems.
- Working as a simulator pilot.
- (Re-)Assess pilots competences and skills.
- Assist in improving the graphical and didactical design of the training material.
- Assist with other activities such as, but not limited to, delivery of theoretical courses related to simulator training or any other courses if applicable.
- Support the development of the simulator ATC exercises.
- Liaison with IT Support in Sweden.
- Logging of issues through the third party ticketing tool.
- Logging of issues trough EPN Helpdesk.
Candidate profile
- Education and experience
- Pilot skills or an ATC background is desirable.
- Aviation English is required.
- It’s recommended to have an academic degree in Computer Science or similar and at least three years of experience in various roles related to the IT domain.
- Working with people
Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Recognises and rewards the contribution of others. Listens, consults others and communicates proactively. Supports and cares for others. Develops and openly communicates self-insight such as an awareness of own strengths and weaknesses. -
Applying expertise and technology
Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates appropriate physical coordination and endurance, manual skills, spatial awareness and dexterity. Demonstrates an understanding or different organizational departments and functions. -
Planning and organizing
Sets clearly defined objectives. Plans activities and projects well in advance and takes account of possible changing circumstances. Manages time effectively. Identifies and organizes resources needed to accomplish tasks. Monitors performance against deadlines and milestones. -
Delivering results and meeting customer expectations
Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals. -
Following instructions and procedures
Appropriately follows instructions from others without unnecessarily challenging authority. Follow procedures and policies. Keeps to schedules. Arrives punctually for work and meetings. Demonstrates commitment to the organisation. Complies with legal obligations and safety requirements of the role. -
Coping with pressures and setbacks
Works productively in a high-pressure environment. Keeps emotions under control during difficult situations. Balances the demands of work life and personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.